Refund Policy

Last Updated: July 2026

At MorphoClarity, operated by Morpho Digital, every consultation is a dedicated one-to-one appointment reserved exclusively for you. We encourage all clients to carefully review our services before booking.

By completing a booking, you acknowledge and agree to this Refund & Cancellation Policy.

1. Overview

All consultations are booked for a specific date and time and involve dedicated preparation and reserved practitioner availability.

For this reason, all bookings are considered final, and our services are generally non-refundable.

Please read this policy carefully before making a booking.

2. All Sales Are Final

Unless expressly stated otherwise in this policy, all payments made to MorphoClarity are final and non-refundable.

Refunds will not be provided for reasons including, but not limited to:

  • Change of mind before or after the consultation
  • Accidental bookings
  • Personal scheduling conflicts
  • Failure to attend a scheduled consultation (no-show)
  • Late arrival to a consultation
  • Dissatisfaction with the consultation, guidance, coaching, or healing provided
  • Differences in personal expectations
  • Decisions made based on the consultation
  • Predictions or outcomes not occurring as expected
  • Internet connectivity or technical issues on the client’s side
  • Incorrect booking information or time zone selection

By booking a consultation, you acknowledge and accept these conditions.

3. Rescheduling Your Consultation

Although refunds are generally not available, we understand that unexpected situations may arise.

If you are unable to attend your consultation, please contact us at least 24 hours before your scheduled appointment.

Where reasonably possible, we will make every effort to offer an alternative appointment, subject to practitioner availability.

Rescheduling requests received less than 24 hours before the scheduled consultation, or after a missed appointment, are entirely at our discretion and cannot be guaranteed.

Repeated rescheduling requests may also be declined.

4. Late Arrival & No-Shows

If you join your consultation after the scheduled start time, your session will ordinarily conclude at the originally scheduled end time.

Failure to attend your scheduled consultation without prior notice may be treated as a no-show.

Late arrivals and no-shows are generally not eligible for refunds or complimentary rescheduling.

5. Why We Do Not Offer Refunds

Each consultation represents dedicated professional time reserved exclusively for you.

Depending on the service booked, preparation may include reviewing birth details, analysing charts, preparing consultation notes, reviewing submitted information, or otherwise preparing specifically for your appointment.

Once a consultation has been reserved, that appointment becomes unavailable to other clients.

For these reasons, we are unable to offer refunds simply because a consultation is cancelled, missed, or no longer required.

6. Exceptional Circumstances

If MorphoClarity is unable to provide your consultation due to circumstances within our reasonable control—including practitioner unavailability, technical issues on our side, or administrative errors—we will work with you to provide an appropriate resolution.

Depending on the circumstances, this may include:

  • Rescheduling your consultation at no additional cost;
  • Providing an alternative practitioner where appropriate; or
  • Issuing a refund where we determine it is appropriate.

Any such decision shall be made at our sole discretion.

7. Technical Issues

Clients are responsible for ensuring they have:

  • A stable internet connection;
  • A suitable device for online consultations; and
  • Access to the communication platform used for the consultation.

Refunds will not be issued for disruptions caused by the client’s equipment, internet connection, software, or other technical issues outside our control.

Where practical, we may offer to continue or reschedule the consultation at our discretion.

8. Payment Disputes & Chargebacks

If you believe you have been charged incorrectly, please contact us before initiating a payment dispute or chargeback with your payment provider.

We are committed to resolving genuine billing concerns promptly.

Fraudulent or abusive chargebacks may result in cancellation of future services and other actions available under applicable law.

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services or business practices.

Any updates will be published on this page together with the revised Last Updated date.

Continued use of our website or services after changes become effective constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact us:

MorphoClarity
Operated by Morpho Digital

Email: support@morphoclarity.com

Website: https://morphoclarity.com

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